Please be aware certain medications for minor health conditions such as hayfever, insect bites, sunburn and head lice will no longer be available on prescription. To find out more, visit

Patient Online Services

Guidance - How to use Systmonline 

How to register

Bring 1 form of photographic identification (Passport or Driving Licence) or 2 forms of any other non photographic identification (E.G Utility bill and bank statement) to the practice.

The Receptionist will then issue you with a unique username and password.

You will be given a print out/email of your username, password and the practice website address.

You will be required to change your password once you have logged on.


How to order your Repeat Medication

Go to the home page.

Click on the order your repeat prescription icon at the bottom of the page.

Use your username and password.

Follow the guidance to order your repeat medication.


When to collect your prescription 

Your prescription will be ready in 2 working days after 2.00pm.


How to book an appointment

Go to the home page.

Click on the access the Appointment system icon at the bottom of the page.

Use your username and password.

Follow the guidance to book, check or cancel your doctor's appointment.

You cannot book a practice nurse appointment online at present.


Online Access to Your Medical Record

The Burnside Surgery, has for the last year, been offering patients the opportunity to request prescriptions, book and cancel appointments, and change their contact details online. We are now extending this service to being able to view your medical records online using the same system.

Being able to see your record online may help you to manage your medical conditions. It also means that you can even access your records from anywhere in the world, should you require medical treatment on holiday. If you decide not to join, or wish to withdraw, this is your choice and our practice staff will continue to treat you in the same way as before. In general, this decision, will not affect the quality of care you receive from The Burnside Surgery.

You will be given login details, so you will need to think of a password which is unique to you. This will ensure that only you are able to access your record – unless you choose to share your details with a family member or carer.

It will be your responsibility to keep your login details and password safe and secure. If you know or suspect that your record has been accessed by someone that you have not agreed should see it, then you should change your password immediately.

If you can’t do this for some reason, we recommend that you contact the practice so that we can remove online access until you are able to reset your password.

If you print out any information from your record, it is also your responsibility to keep this secure. If you are at all worried about keeping printed copies safe, we recommend that you do not make copies at all.

Before you apply for online access to your record, there are some other things to consider.

Although the chances of any of these things happening are very small, you will be asked that you have read and understood the following before you are given login details.


Forgotten History

There may be something you have forgotten about in your record that you might find upsetting.


Abnormal Results or Bad News

If we have given you access to test results or letters, you may see something that you find upsetting to you. This may occur before you have spoken to your doctor or while the surgery is closed and you cannot contact us.


Choosing to Share Your Information with Someone

It’s up to you whether or not you share your information with others – perhaps family members or carers. It’s your choice, but also your responsibility to keep the information safe and secure.



If you think you may be pressured into revealing details from your patient record to someone else against your will, it is best that you do not register for access at this time.


Misunderstood Information

Your medical record is designed to be used by clinical professionals to ensure that you receive the best possible care. Some of the information within your medical record may be highly technical, written by specialists and not easily understood. If you require further clarification, please contact the surgery for a clearer explanation.


Information About Someone Else

If you spot something in the record that is not about you or notice any other errors, please log out of the system immediately and contact the practice as soon as possible.

If you would like to sign up for Online Access to your medical record, please ask one of our receptionists to provide you with an information pack.

At present, we are only making this service available to patients who are aged 18 and over.

The practice has the right to remove online access to services for anyone who doesn’t use them responsibly.


More information

For more information about keeping your healthcare records safe and secure, you will find a helpful leaflet produced by the NHS in conjunction with the British Computer Society:

Keeping your online health and social care records safe and secure




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