The Burnside Surgery

URGENT NOTICE - Phone System Issue

UPDATE 11:47 - The phone lines now seem to be back up and running. 

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We are currently experiencing issues with our phone system due to a problem on the iPECS platform. This is affecting both inbound and outbound calls. At present, we may receive some calls but are unable to make outgoing calls, and call diversion is unavailable.

If a call is expected from the practice, it may come from an unknown number, as personal mobiles are being used.

For anything urgent, please call NHS 111 or visit the surgery in person to speak with a member of the team.

 

 We apologise for the inconvenience and will provide updates as soon as possible.

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Need Routine, Non-Urgent Health Advice?

Please use Online Consult for routine health questions. (Click the icon on the side to learn more.) Important: Online Consult is NOT for urgent or emergency issues.

  • Submit online queries only during core hours.

  • For urgent concerns outside core hours, please visit NHS 111 online or call 111.

  • In a urgent medical emergency, dial 999 immediately.

Winter 2

Helping Reduce Hospital Winter Pressures

During this busy winter period, we would like to remind patients of the support available through GP services to help reduce pressure on local hospitals.

GP Appointments

If you are awaiting or need a GP appointment, you can continue to access your own GP practice during their usual opening hours.

In addition, you can request an Enhanced Service appointment through your practice. These appointments are available at the following times:

  • Evenings: 6.30pm – 9.30pm

  • Saturdays: 9.00am – 5.00pm

Winter Surge Hub

Bolton GP Federation is also operating a Winter Surge Hub, providing extra GP appointments to support patients during periods of high demand. These appointments must be booked via your GP practice.

Urgent Care and Out-of-Hours Support

If you need urgent advice when your GP practice is closed, you can contact NHS 111. They can provide guidance and, if appropriate, direct you to one of the local out-of-hours treatment centres.

For more information about urgent care services, please visit: Urgent Care – Bardoc.

Using the right service at the right time helps ensure everyone receives the care they need and supports our hospitals during the winter months.

Page last reviewed: 23 January 2026
Page created: 19 February 2024